CUSTOMER EXPERIENCE
Medallia
Create a positive, satisfying customer experience for everyone who conducts business with your company through Medallia. This award-winning SaaS platform focuses on providing an exceptional experience for both the customer and the employee to provide the best results with more sales and cross-sales.
Medallia provides a fluid solution that meets a company where it is currently and grows with the business as it succeeds in the industry.
Clients can expect the full package from implementation to management and advisement. Medallia employs a team of experts across industries, including finance, retail, technology, and hospitality with the use of best practices through methods that have been proven to work.
The team of experts work with clients to achieve each company’s specific goals, starting with the frontline employees and moving up to the top executives. This ensures improved adoption and engagement with the platform.
Medallia works with companies in many industries
- Automotive
- Government
- Insurance
- Retail
- Financial services
- Healthcare & life sciences
- Restaurants & food service
- Nonprofits
These solutions are designed for implementation by everyone in the company, form the contact centers and those in location-based operations to those in account management as well as the EX and CX professionals.
Medallia provides a wide array of benefits for the AI powered cloud management platform.
Using AI technology allows the platform to detect patterns of behavior and anticipate needs while focusing attention on what is relevant for a better customer experience and for smarter decisions.
With this platform, the client can get analytics to understand the reasons why behind the scores and get recommended actions based on solid information. It identifies at-risk customers while understand what drives their behaviors.
One of the best benefits of Medallia is it changes with you. Start out as a small company with a few employees and build up to a complicated hierarchy while staying with the same platform that adapts to your business. Get the right data to the right person at the right time.
Information is synchronized in real-time with flexible permissions to ensure all data is protected as it moves through the organization. With a platform that is interactive, responsive and accessible, you never miss an opportunity and your employees have the tools they need to complete their transactions from wherever they are.
If you want to find out more about Medallia, contact Software Results today and discover if it’s right for you.
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We provide software, mobile application, and web development services, implementation and migration services, customer training, 24/7 phone, email, and chat customer support, remote access customer technical support, licensing and management, a dedicated customer support team, maintenance, ongoing consultations, and integration services. The software applications we select are leaders in their category.