Gmail Helpdesk
Hiver
Hiver makes it incredibly easy to transform your Gmail account into a fully functional helpdesk using the same features you already know and love. Hiver isn't trying to reinvent the wheel, Hiver is just making the wheel better. Let Software Results get Hiver up and running for your business today!
Hiver's Features
Shared Inbox
When emails come in, instantly assign tasks, owners so you can stay on top of things.
Team Labels
Share emails with selective team members with assigning labels. Keep everyone in the loop.
Ensure Quality
Managers and supervisors can follow email threads to ensure communication quality.
Quick Tracking
Track all conversations easily with ticket numbers assigned to each conversation started.
Email Templates
Stop creating the same response time and time again with templates. Create once and go!
@Mentions
No more cc's and bcc's, simple @mention a team member and write notes about a ticket.
On the Go
Even if you're mobile, Hiver makes it easy to stay on top of things with their easy to use app.
Workload Balance
Hiver makes it easy to spread the support load across your entire team to reduce burnout.
Automation
Set up rule based and body content automation so the right tickets get to the right place.
SLA & Hours
Set up deadlines and business hours so tickets coming in are handled in a timely manner.
AI Easy
Use Hiver's AI to summarize tickets into notes, and intelligently close tickets that are complete.
Multi-Channel
Hiver let's you communicate with customers seamlessly via email, chat, voice, and WhatsApp.
Hiver = Simple
If you know Google Workspace, you know Hiver. Gmail is known for its intuitive interface that makes email communications easy. Hiver takes it to the next level and transforms it into a robust communications machine. Interested in Hiver? We can help!
Are you ready to make something special?
We provide software, mobile application, and web development services, implementation and migration services, customer training, 24/7 phone, email, and chat customer support, remote access customer technical support, licensing and management, a dedicated customer support team, maintenance, ongoing consultations, and integration services. The software applications we select are leaders in their category.